FAQ's Page

Below are answers to common questions we get regarding our tonneaus. If you don’t see your question, feel free to reach out to us directly on our website contact form, or email at info@sawtootht.com.

Q: Where is the Sawtooth STRETCH made?

A: Sawtooth Stretch Expandable Tonneau Covers are made in the USA!

Q: How secure is the Sawtooth STRETCH?

A: Like every other soft tonneau cover on the market, security can be limited.  However, because the Sawtooth STRETCH covers both small and large gear, you have added peace of mind knowing your gear is out of sight of potential thieves.

Q: Is the Sawtooth STRETCH waterproof?

A: No tonneau cover is completely waterproof.  The Sawtooth STRETCH is water resistant and does help prevent most water from entering the pickup truck bed, but some water may still enter your truck bed. To help limit water entering through the cover we included cross support bows that slide into sleeves mounted under the cover which help minimize this.  Finally, initially applying and regularly using WAXEDSHINE Fabric Guard helps to eliminate water absorption and to shed water and snow from the cover.

Q: How do I install and operate the Sawtooth STRETCH tonneau?

A: For increased ease of installation of the cover, please take a moment to review in detail the most recent PDF Installation and Operation Manual on our Installation & Operation Instructions page.  You may also review less detailed installation and operation videos on this page.

Q: How do I maintain the Sawtooth STRETCH tonneau?

A: For details on how to maintain the cover, please take a moment to review in detail the most recent PDF Installation and Operation Manual on our Installation & Operation Instructions page.

Q: Can I put cargo on top of the Sawtooth STRETCH?

A: We do not recommend placing cargo on top of the Sawtooth STRETCH expandable tonneau cover.  The aluminum cross support members are not recommended to support cargo loads.

Q: Can I lock the Sawtooth STRETCH?

A: Placing a locking mechanism on the Sawtooth STRETCH expandable tonneau cover would severely limit its versatility, ease-of-use, and quick installation.  It was intentionally omitted. 

Q: Are Sawtooth Tonneaus warrantied?

A: Yes! We take great pride in our tonneaus and offer a warranty to our amazing customers. Please see our warranty information for more details.

Q: How do I clean my Sawtooth Tonneau?

A: Your Sawtooth Tonneau is naturally stain resistant, but occasional cleaning, as needed, will help keep your tonneau looking sharp. You can clean your tonneau at your local car wash or by hand with a soft sponge or soft washcloth and rinse under cold water thoroughly to remove any excess soap.  When cleaning, for best results use mild liquid soap and water. Never clean with petroleum or citrus-based products.

Q: How do I keep my tonneau looking black and sharp?

A:  After cleaning with a mild soap and thoroughly rinsing off the excess soap, treat the cover with a UV protectant and hydrophobic coating instead of petroleum-based products.  The UV protectant coating will keep the composite textile from greying, preserve the water-resistant membrane, and maintain the warranty.  WAXEDSHINE Fabric Guard is Sawtooth's approved UV protectant/ hydrophobic coatings. The hydrophobic coating will help maintain the water-resistance properties of the cover.  Please note that petroleum based products will dry out and damage the composite textile and void the warranty.

Q: What is the lifetime expectancy of the cover.

A: We have a limited lifetime warranty on our Sawtooth tonneau.  We warranty the textile material for one year and the remaining parts for the lifetime you own the original vehicle.  Please see our warranty.  If properly maintained, you can expect years of service out of your Sawtooth tonneau cover. In the rare event that the cover is damaged outside of the warranty, you can simply purchase a new replacement cover, at a reduced rate, without having to purchase an entirely new tonneau!

Q: Does water shed off of my Sawtooth Tonneau?

A: Every Sawtooth tonneau comes with easily removable cross bars that bow up to help guide water off the tonneau.  In some instances you may get pooling but simply driving your pickup will shed that water off your cover.  To help limit water entering through the cover we included cross support bows that slide into sleeves mounted under the cover which help minimize this.  Finally, regularly using WAXEDSHINE Fabric Guard helps to eliminate water absorption and to shed water and snow from the cover.

Q: When will my tonneau Ship?

A: Your ordered Sawtooth Tonneau will typically ship within 5 working days after placing your order.  This does not include holidays and weekends.

Q: Will my Sawtooth Tonneau handle harsh winters with snow and ice accumulation?

A: Your Sawtooth Tonneau is designed to handle cold snowy winters. Sawtooth Tonneau was developed at high elevations in the Rocky Mountains to handle extreme cold and snow loads. Each tonneau has easily removable cross bars that keep snow from “sagging’ the tonneau in when no cargo is under the tonneau. Please note, all materials that are exposed to extremely cold temperatures naturally become more rigid. Your Sawtooth Tonneau too will become more rigid during extreme cold temperatures. During extreme cold temperatures, the Sawtooth Tonneau will be somewhat limited in flexibility and may require a extra pull strength and patience while the cover stretches and hooks to the tonneau rail under load conditions.

Q: Can you open and close the tailgate with the Sawtooth Tonneau Cover Installed?

A: Yes, the Sawtooth Tonneau is supported over the tailgate with our black anodized frame. The tailgate can be opened and closed easily. The Sawtooth Frame even includes a gasket over the tailgate to help prevent water from entering the cargo space.

Q: Is there an issue if I see adhesive around the edges of the bow sleeves on the underside of the cover?

A: No, we use a strong adhesive to secure the sleeves to the bottom of the cover. We use this adhesive instead of sewing so as not to introduce stitch holes into the top of the cover. As the cover acclimates to your region and use, it will show more adhesive around the edges. Please note, be careful when rolling up the cover to first remove the bows from the rail frame and sleeves as to not put excessive stress on the cover, sleeves, and adhesive. Pulling or peeling the sleeve from the cover with your hands will void the warranty.  Also, pulling the cover over cargo, instead of carefully unrolling the cover over cargo will void the warranty.

Q: Does Sawtooth Tonneau offer any lockable cover options?

A: Sawtooth does not produce a lockable “lock and key” tonneau at this time. When we talk about “securing cargo” in our marketing promotions and on our website, we are referring to our tonneaus’ unique ability to come in direct contact with cargo and stretch tightly around it, providing protection from shifting while driving and far more effectively “securing” your cargo in place than competing tonneau covers.

Q: I don’t see my truck make, model, year, or bed size? Can I still buy a Sawtooth Tonneau?

A: Yes! While we mass produce our tonneaus for the most popular truck makes, models, bed sizes and styles, we are also happy to take custom orders. To ask questions and/or place a custom order, reach out to info@sawtootht.com.

Q: What Payment Methods do you Accept?

A: Sawtooth Tonneau offers several payment options.

Credit Card - We accept VISA, MasterCard, Discover, American Express and PayPal.

International Wire Transfer - Please contact the Sawtooth team at info@sawtootht.com for further information on this payment method.

Q: When will my credit card be charged?

A: Your card will typically be charged the day you make the purchase, or the next business day.

Q: I have a toolbox on my truck. Will I be able to make a Sawtooth Tonneau fit?

A: Sawtooth Tonneaus are designed to completely cover and protect the bed of your truck and the cargo inside. It will not fit with a toolbox installed on the truck bed.

Q: Will the composite textile cover droop or sag under snow or excessive rain?

A: it can sag or droop temporarily under heavy snow or rain. To help limit this we included cross support bows that slide into sleeves mounted under the cover which help minimize this.  Finally, regularly using WAXEDSHINE Fabric Guard helps to eliminate water absorption and to shed water and snow from the cover.

Q: Will my Sawtooth Tonneau work with other truck bed accessories?

A: Yes! The design of your Sawtooth tonneau enables you to accessorize with most bed rails, bed liners, and rail caps.  Please review how how the Sawtooth Stretch tonneau installs and sits on your truck prior to ordering.

Q: How do I order a replacement part for my Sawtooth Tonneau?

A: Reach out to us via our contact page or send an email to us at info@sawtootht.com. We will need to know the year, make, model, and bed size of your truck, as well as the part that needs replaced before we can determine price and process your replacement part order.

Q: Are other colors available?

A: Sawtooth Tonneaus are currently only available in black. It’s a timeless classic!

Q: What do I do if I ordered the wrong sized tonneau for my truck?

A: Hey, these things happen. If your tonneau hasn’t shipped, we can typically stop delivery and apply the original purchase to the properly sized tonneau for your truck. Let us know as soon as you realize you ordered the wrong size!

If your tonneau has already shipped or arrived, we’ll need you to ship the tonneau back. Upon receipt, we will apply the original purchase to the the appropriately sized tonneau.

In either scenario above, you will need to make up the difference in price if the tonneau you need is larger than the tonneau you ordered. We will work with you to make that easy and fast!

Q: Can cargo really come into contact with my Sawtooth Tonneau?

A: Absolutely! Sawtooth Tonneaus are made with just the right amount of rugged dependability and flexibility to cover most common-sized cargo. That said, sharp or excessively jagged cargo can snag, tear, or cut your tonneau cover, so evaluate each item in the bed before covering it with your Sawtooth Tonneau.

Q: Does the tonneau flap in the wind?

A: It can, especially when when the tonneau is laying flat and a strong cross wind pushes sideways against the side of the pickup truck while driving at high speeds.  You can also get lifting of the cover towards the cab side of the bed.  This is normal and will not affect the performance of the tonneau.  We include cross support bows that slide into sleeves mounted under the cover which help control much of the flapping. Regularly using WAXEDSHINE Fabric Guard helps to reduce lifting and flapping by conditioning the tautness of the fabric. Occasionally, cross bows may come out of their receivers. Simply place them back in their receives if this occurs.  You may try rotating the bows 180 degrees, or switching bows to see if it helps.  Occasionally, the spring side of the cross bow may get stuck inside of the end of the bow.  If this occurs, simply pull it out and the spring will extend again.

Q: Can I return my tonneau?

A: Yes. Please review the warranty and returns page for details for returning an unopened Sawtooth tonneau.