Sawtooth Warranty and Returns
Lifetime Limited Warranty
Sawtooth is proud to offer a lifetime limited warranty, which provides coverage against defective materials or workmanship. We want you to be 100% satisfied with your Sawtooth truck bed cover product and we stand by the quality of our products.
Parts covered by warranty:
The aluminum frame and the individual parts that secure the tonneau to a truck are protected under warranty for however long the original purchaser owns the product.
The tonneau cover textile (including the J-hook that attaches the cover textile to the aluminum frame) is protected under warranty for two years from the original date of purchase.
Our lifetime limited warranty only covers the advertised use of the tonneau cover. The warranty becomes void if the product has been damaged by accident, unreasonable or improper use, neglect, improper installation/removal, modifications, acts of God, long-term normal or excessive wear and tear (including fading and discoloration), or other causes not caused by defective materials or workmanship. Use of this product with other installed accessories or attachments nullifies this warranty. Consequential and incidental damages are not covered under this warranty. The warranty is non-transferable, meaning it only applies to the original purchaser of the pickup truck bed cover product.
Making a warranty claim:
If you need to return your Sawtooth product due to a warranty issue, please fill out our Return/Exchange/Warranty Claim form at the bottom of this page. We will review your case and issue you a Return Product Authorization (RA) number and instructions within 5 days. Transportation costs are the responsibility of the purchaser. Collect on delivery (C.O.D.) returns will not be accepted. Upon inspection and confirmation of defective product, merchandise will be repaired or replaced and returned. Transportation costs of returned product are the responsibility of the purchaser.
If you need to return your unopened and unused truck bed cover product within 30 days, we will offer you a free return with no restocking fees; however, your original shipping fees will not be refunded. Non-defective, unopened, and unused products should be returned in new condition without any evidence of installation. Returned product will be inspected and any repair costs of any damaged items will be subtracted from the refund.
Making a return:
Any return must first be approved and must be accompanied by a Return Product Authorization (RA) number to ensure proper credit. Please fill out our Return/Exchange/Warranty form at the bottom of this page. We will review your case and issue you a Return Product Authorization (RA) number and instructions within 5 days. Transportation costs of returned product are the responsibility of the purchaser.
All shipments without prior authorization or without a valid RA number clearly posted on the outside of the box will be refused. Collect on delivery (C.O.D.) returns will not be accepted and a from the above merchandise returns must be pre-approved. Product listings, prices, drawings, weights, sizes, and manufacturing details are subject to change without notice. All sales are considered final. Special order items, custom built items, or bulk purchases cannot be returned.
If for some reason your truck bed cover doesn’t fit, please contact us at firstname.lastname@example.org before initiating a return or exchange. This allows us to determine the best solution for your specific issue.
Incorrect product received:
If for any reason we shipped you the wrong product or made a mistake on your order, please contact us at email@example.com within 10 days of order receipt so we can fix the issue with your order.
Order damaged during shipment:
If your order was damaged in shipment, please contact us within 48 hours of receipt at firstname.lastname@example.org. Please take pictures of the delivered package and save all packaging material. Do not install any product that has been damaged during shipment.
Return / Exchange / Warranty Claim Form